FAQ

Delivery

What countries do you ship to?

How long does delivery take?

How do I know when my order has been dispatched?

Which couriers do you use for delivery?

What are the delivery costs?

Can I track my order?

Can I edit/change my delivery address?

Payments

Is it safe to order online?

Which payment methods do you accept?

When will my card be charged for my order?

Which currencies can I use to checkout?

Products

Are all your products genuine?

Will you be getting more stock?

Can you provide me with more information on a product?

The item I purchased is now on sale, Can I get the difference refunded?

How do I check if an item is in stock?

My Order

How do I know my order has been confirmed?

Can I change/cancel my order?

Part of my order is missing or incorrect?

My order is lost/has not arrived?

Returns

What is your returns policy?

How do I return an item?

How do I know you have processed my refund?

How long until I receive a refund?

How long will it be before I receive my exchange item?

Why have I not been refunded for the original shipping charge?

Other

What do I do if I find an error on your site or need some technical support?