Our policy lasts 14 days from receipt of goods. If 14 days have gone by since your purchase, we won't be able to offer you a refund.
We will however offer an exchange without any cash refunds if the goods are returned to our high street store within 21 days, at:
Son of a Stag
9 Dray Walk
The Old Truman Brewery
91 Brick Lane
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate including socks and underwear.
Additional non-returnable items:
- Gift cards
- Any altered products
- Any item that is returned more than 14 days after delivery
- Chain stitching service
- Any jeans altered to your specification
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Son of a Stag, 9 Dray Walk, The Truman Brewary, 91 Brick Lane, London, E1 6QL.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: Son of a Stag, 9 Dray Walk, The Truman Brewary, 91 Brick Lane, London, E1 6QL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*This policy applies only to Online Purchases.
3rd December 2016 13:13